These Terms & Conditions govern your use of the jitawi platform. By registering an account or accessing any service on jitawi, you confirm that you have read, understood, and agreed to be bound by the terms set out in this document.
Important Notice: Please read these Terms & Conditions carefully before using the jitawi platform. These terms constitute a legally binding agreement between you ("the Player") and jitawi ("the Platform"). If you do not agree with any part of these terms, you must not register an account or use any jitawi service. Continued use of the platform following any amendment to these terms constitutes acceptance of the revised terms.
In these Terms & Conditions, the following definitions apply unless context requires otherwise:
By accessing the jitawi platform or completing the account registration process, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, including the Privacy Policy and Responsible Gaming Policy incorporated herein by reference.
Your acceptance is recorded at the point of account creation. jitawi reserves the right to request re-confirmation of acceptance following any material amendment to these terms. If you do not accept an amendment, you must cease using the platform and request account closure via the jitawi support team.
To register and maintain a jitawi account, you must satisfy all of the following eligibility criteria at all times:
Age Verification: jitawi operates a strict 18+ policy. All accounts are subject to KYC age verification before withdrawal requests are processed. Providing false information regarding your age during registration is a serious breach of these terms and may result in permanent account closure and forfeiture of any balance.
Each Player is permitted to hold one (1) account on the jitawi platform. The creation of duplicate or multiple accounts by the same individual is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances held therein.
During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. You undertake to update your account information promptly if any details change.
jitawi reserves the right to verify the information provided during registration at any time. Verification may include requesting government-issued identification documents, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the time frame specified by jitawi support may result in temporary account suspension until verification is complete.
One Account Rule: If you believe you may have previously registered an account on jitawi that you no longer have access to, please contact our support team at [email protected] before attempting to create a new account. Opening a second account without closing your first will be treated as a duplicate account violation.
You are solely responsible for maintaining the confidentiality of your jitawi account credentials, including your username and password. You must not share your login credentials with any third party, nor permit any other person to access or use your account.
jitawi strongly recommends that all Players enable two-factor authentication (2FA) on their accounts. jitawi will send a one-time verification code via SMS to the registered mobile number whenever a login is detected from an unrecognised device or IP address.
If you suspect that your account has been accessed without your authorisation, you must notify jitawi immediately by contacting the 24/7 live support chat or emailing [email protected]. jitawi will take prompt action to secure your account pending investigation. jitawi shall not be liable for any losses incurred as a result of unauthorised access to your account where you have failed to notify the platform in a timely manner.
jitawi accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum single deposit amount is ৳100. The maximum deposit amount per transaction may vary depending on the selected payment method and will be displayed at the time of deposit.
All deposits must originate from a payment method registered in your own name. Deposits from third-party payment methods are strictly prohibited. jitawi reserves the right to reject deposits that cannot be verified as originating from the account holder's own payment accounts and to return such funds to their source.
Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your jitawi Real-Money Balance within minutes of the transaction being confirmed by the payment provider. Bank transfer deposits may take between 1 and 3 business hours depending on the sending institution. jitawi is not responsible for delays caused by third-party payment processors.
Currency: All transactions on the jitawi platform are denominated in Bangladeshi Taka (৳ / BDT). Deposits made in other currencies will be converted at the prevailing exchange rate at the time of processing, and any applicable conversion fees charged by the payment provider are the responsibility of the Player.
Withdrawal requests may only be submitted by Players who have completed the jitawi KYC verification process. The minimum withdrawal amount is ৳500. Withdrawals will only be processed to a payment method previously used to deposit funds into the account, except where jitawi support has approved an alternative method following a documented change of payment provider.
Standard withdrawal processing times are as follows:
Withdrawal requests are reviewed by the jitawi payments team during operating hours (24/7, BST UTC+6). Requests submitted during peak periods may experience processing times at the upper end of the stated ranges. jitawi will notify the Player via in-platform notification once a withdrawal has been approved and dispatched.
jitawi reserves the right to request additional verification documents prior to processing any withdrawal above ৳50,000. This is a standard anti-fraud and anti-money-laundering measure. Provision of the requested documentation is a condition of withdrawal processing and does not constitute an accusation of wrongdoing.
Withdrawal of Bonus Funds: Bonus Balance funds are subject to applicable wagering requirements before they may be withdrawn. Attempting to withdraw Bonus Balance prior to meeting the wagering requirement will result in the forfeiture of that Bonus Balance. Real-Money Balance may be withdrawn at any time subject to the KYC requirements above.
jitawi offers a range of promotional bonuses to eligible Players from time to time, including welcome bonuses, deposit match offers, free spins, cashback promotions, and seasonal promotions tied to events such as the Bangladesh Premier League, Eid, and Pohela Boishakh. All promotions are subject to the specific terms published alongside each individual offer, which form part of these Terms & Conditions.
General bonus terms applicable to all jitawi promotions unless stated otherwise in the specific offer terms:
All casino games available on the jitawi platform — including slots, live dealer games, table games, and crash games — are operated by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by the individual game rules published within that game's information panel, which should be read before wagering.
All games on the jitawi platform use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unbiased outcomes. The Return to Player (RTP) percentage for each game is disclosed within the game information panel. RTP represents a theoretical long-term average and does not guarantee individual session outcomes.
In the event of a malfunction or technical error during a game session — including server disconnections, software errors, or display faults — jitawi reserves the right to declare the affected game round void. In such cases, all wagers placed in the affected round will be refunded to the Player's Real-Money Balance at the stake value at the time of the error. No claim may be made on the basis of an interrupted or malfunctioning game round.
Disputed Outcomes: If you believe a game outcome was recorded incorrectly, you must raise a dispute with jitawi support within 72 hours of the disputed game session. Disputes raised after this period cannot be investigated. All game round data is logged and available for review by the jitawi technical team.
jitawi offers sports betting markets on a range of events including cricket (Bangladesh Premier League, ICC T20 World Cup, IPL, and international series), football, kabaddi, and hockey. Odds are provided in decimal format and are subject to change up to the point of bet settlement.
All bets are accepted subject to the following conditions:
The following conduct is strictly prohibited on the jitawi platform. Violation of any of the following may result in immediate account suspension, permanent account closure, and forfeiture of any balance:
jitawi is committed to promoting responsible gaming across its entire player base in Bangladesh. The platform provides a suite of player protection tools available to all registered accounts at no charge:
If you are concerned about your gambling behaviour, we strongly encourage you to use these tools or contact our support team. For further information, please visit our dedicated Responsible Gaming page.
All content on the jitawi platform — including but not limited to the jitawi brand name, logo, website design, layout, graphics, text, software, and game interfaces — is the intellectual property of jitawi or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jitawi platform solely for personal, recreational purposes in accordance with these Terms & Conditions. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the jitawi platform without prior written consent from jitawi.
To the maximum extent permitted by applicable law, jitawi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the jitawi platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
jitawi's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms & Conditions shall not exceed the total value of funds deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.
jitawi does not guarantee uninterrupted or error-free operation of the platform. The platform is provided on an "as is" and "as available" basis. jitawi will make reasonable efforts to ensure platform availability but accepts no liability for service interruptions caused by factors outside its reasonable control, including but not limited to network failures, data centre outages, or force majeure events.
jitawi reserves the right to suspend or permanently close any Player account at its sole discretion, with or without notice, where jitawi has reasonable grounds to believe that the Player has breached these Terms & Conditions or has engaged in fraudulent, abusive, or unlawful conduct.
A Player may request closure of their own account at any time by contacting jitawi support. Upon account closure, any Real-Money Balance in the account will be returned to the Player via their verified payment method following completion of any outstanding KYC requirements. Bonus Balance will be forfeited upon account closure.
Termination of an account does not affect any accrued rights or obligations of either party that arose prior to the date of termination.
jitawi reserves the right to amend, update, or replace these Terms & Conditions at any time. Where an amendment is material — meaning it substantively affects Player rights or obligations — jitawi will provide at least 7 days' prior notice via in-platform notification or email to the registered account address before the amendment takes effect.
Non-material amendments, such as corrections to typographical errors, clarifications of existing terms, or updates to contact details, may take effect immediately without prior notice. The "Effective Date" shown at the top of this document will be updated to reflect the date of the most recent revision.
Your continued use of the jitawi platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the platform and request account closure in accordance with Section 15.
These Terms & Conditions shall be interpreted and construed in accordance with general principles of commercial law applicable to online gaming platforms and digital services. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the territory in which jitawi operates.
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the terms, which shall continue in full force and effect.
If you have any questions regarding these Terms & Conditions, or if you wish to raise a formal complaint or dispute, please contact the jitawi support team using the following channels:
jitawi aims to acknowledge all formal complaints within 24 hours of receipt and to provide a substantive response within 5 business days. Complex disputes involving game outcomes or payment investigations may require up to 14 business days to resolve fully.
Last Updated: These Terms & Conditions were last reviewed and updated with an effective date of 1 January 2026. Players are encouraged to review this page periodically for any updates.
Policy Highlights
A summary of the most important policy areas every jitawi player should be aware of. Always refer to the full terms above for complete detail.
All jitawi accounts require age verification. Players found to be under 18 years of age will have their accounts immediately closed and all deposits returned. This is a firm, non-negotiable policy across all jitawi services.
Each individual may hold only one active jitawi account at any time. Duplicate accounts will be suspended and balances forfeited. If you have lost access to a previous account, contact support before creating a new one.
Deposits and withdrawals must use payment methods registered in your own name. Third-party deposits via bKash, Nagad, Rocket, Upay, or bank accounts belonging to another person are not accepted on the jitawi platform.
All promotional bonuses on jitawi carry wagering requirements that must be completed before withdrawal is permitted. The specific requirement for each offer is stated clearly in the individual promotion terms published at the time the offer is made.
Every game in the jitawi catalogue uses independently audited RNG technology. Game outcomes are random and verifiably fair. RTP percentages are disclosed within each game's information panel so players can make informed wagering decisions.
Deposit limits, loss limits, session time controls, cooling-off periods, and permanent self-exclusion are all available free of charge to every jitawi account holder. These tools are accessible instantly from the account dashboard at any time.
Our support team is available 24/7 on Bangladesh Standard Time. You can also explore our FAQ section for quick answers, or visit the jitawi Casino to start playing today. 18+ only — play responsibly.
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