Your personal data deserves serious protection. This Privacy Policy explains exactly what information jitawi collects when you use our platform, how that information is used, who it may be shared with, and the rights you hold over your own data.
Summary: jitawi collects only the personal data necessary to operate a safe, compliant, and high-quality online casino and sports betting service for players across Bangladesh. We do not sell your personal data to third parties. We use industry-standard SSL encryption and access-control measures to keep your information secure. This policy applies to all users of the jitawi website at jitawi.club.
jitawi ("we", "us", "our") is committed to respecting and protecting the privacy of every individual who visits or registers on the jitawi platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jitawi.
This policy should be read alongside the jitawi Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your relationship with the jitawi platform. By using jitawi, you acknowledge that you have read and understood this Privacy Policy.
We keep this Privacy Policy under regular review and reserve the right to update it to reflect changes in our data-handling practices, new service features, or changes in applicable law. The effective date shown at the top of this page reflects the date of the most recent revision.
For the purposes of applicable data protection principles, jitawi acts as the data controller in respect of personal data collected from players registered on the jitawi platform. As data controller, jitawi determines the purposes and means of processing personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our designated Data Protection contact using the details set out in Section 16 of this policy.
jitawi collects personal data in the following categories, depending on how you interact with the platform:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings |
| Verification Data | Government-issued ID, passport, utility bill, selfie/photo | KYC verification process |
| Financial Data | bKash/Nagad/Rocket/Upay account number, bank account details, Visa/Mastercard last four digits | Deposit and withdrawal requests |
| Transaction Data | Deposit history, withdrawal history, bet records, game session logs, bonus redemptions | Platform activity |
| Technical Data | IP address, browser type, device type, operating system, session duration, pages visited | Automatic collection via cookies and server logs |
| Behavioural Data | Game preferences, betting patterns, session frequency, feature usage | Platform analytics |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support interactions |
Sensitive Data: jitawi does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for age and identity verification. Where identity verification requires the submission of a photograph, that image is used solely for KYC purposes and is not processed for facial recognition or biometric profiling.
jitawi processes personal data for the following purposes:
jitawi processes personal data on one or more of the following lawful bases, depending on the specific purpose for which the data is used:
jitawi does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share personal data with the following categories of third parties solely to the extent necessary to operate the jitawi platform and fulfil our obligations to you:
Third-Party Obligations: All third parties with whom jitawi shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to handle the data in accordance with applicable data protection principles. jitawi does not permit third-party processors to use player data for their own marketing or profiling purposes.
jitawi uses cookies and similar tracking technologies on the jitawi.club website to enhance user experience, maintain session state, and collect analytical information about how the platform is used. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the jitawi platform. For further information on the specific cookies used and their individual retention periods, please contact the jitawi support team.
jitawi retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:
If you request deletion of your personal data and jitawi is under a legal obligation to retain certain records, we will retain only the minimum data required to fulfil that obligation and will delete all remaining personal data. We will inform you of any data we are required to retain and the legal basis for doing so.
jitawi implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While jitawi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely free from risk. In the unlikely event of a data breach that poses a risk to your rights or freedoms, jitawi will notify affected players promptly and take all necessary remediation steps.
The jitawi platform serves players primarily located in Bangladesh. Some of the third-party service providers we use — including certain game providers and technical infrastructure partners — may process data on servers located outside Bangladesh. Where personal data is transferred outside of Bangladesh, jitawi takes steps to ensure that appropriate safeguards are in place to protect the data, including contractual data protection clauses with the relevant service providers.
jitawi does not transfer personal data to countries or territories where adequate protections for personal data are not in place without first implementing the appropriate contractual safeguards described above. If you have questions about the specific safeguards applicable to any particular international transfer, please contact us using the details in Section 16.
As a jitawi account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jitawi support using the details in Section 16. We will respond to all data rights requests within a reasonable period and in any event within 30 days of receipt.
jitawi will not charge a fee for handling data rights requests submitted in good faith. In cases where a request is manifestly unfounded or excessive — particularly where it is repetitive in nature — jitawi reserves the right to charge a reasonable administrative fee or to decline to act on the request, with written notice of the reason provided to you.
The jitawi platform is strictly intended for adults aged 18 years and above. jitawi does not knowingly collect personal data from individuals under the age of 18. If jitawi becomes aware that personal data has been collected from a person under the age of 18, all such data will be deleted immediately and the account will be permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered on the jitawi platform, please contact our support team immediately at [email protected]. We will investigate and act promptly to address the situation.
18+ Only: jitawi enforces age verification on all accounts as a mandatory step before any withdrawal can be processed. All users must be at least 18 years of age to register and use the jitawi platform in accordance with our Terms & Conditions and our commitment to responsible gaming across Bangladesh.
The jitawi platform may contain references to third-party content providers such as licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). When you launch a game from a third-party provider, that session is governed in part by the data practices of the relevant provider. jitawi is not responsible for the privacy practices of third-party game providers and encourages you to review their privacy policies independently where applicable.
jitawi does not include links to external third-party websites on the jitawi.club domain. All navigation within the jitawi platform remains within the jitawi.club domain at all times.
Where you have provided your consent during registration or at a later point through your account notification settings, jitawi may contact you with information about promotions, bonuses, seasonal offers (including Bangladesh Premier League specials, Eid promotions, and Pohela Boishakh events), and platform updates via email or SMS.
You may opt out of marketing communications at any time by:
Please allow up to 5 business days for an opt-out request to take full effect across all communication channels. Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming notifications, which are sent as part of the core service.
jitawi reserves the right to update this Privacy Policy at any time to reflect changes in our data-handling practices, the introduction of new platform features, or changes in applicable law. Where an update is material — meaning it substantively affects how we use or share your personal data — jitawi will provide advance notice via in-platform notification or email to your registered address before the change takes effect.
Minor updates such as typographical corrections, clarifications of existing practice, or updated contact details may take effect immediately without prior notice. The effective date displayed at the top of this document will be updated to reflect the date of the most recent change. Your continued use of the jitawi platform after an updated Privacy Policy takes effect constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitawi handles your personal data, please contact the jitawi support team using the following details:
jitawi aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 14 calendar days. Complex data rights requests — such as Subject Access Requests — may require up to 30 calendar days to fulfil in full, particularly where a large volume of records is involved.
Last Reviewed: This Privacy Policy was last reviewed and updated with an effective date of 1 January 2026. Players are encouraged to check this page periodically to stay informed about how jitawi protects their personal data.
Data Protection Highlights
A quick reference summary of the most important privacy commitments jitawi makes to every registered player on the platform.
All data exchanged between your device and jitawi's servers is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel over an always-on secure connection.
jitawi does not sell, rent, or trade your personal data to any third party for their own commercial use. Data is shared only with the specific service providers required to operate your account — and under strict contractual safeguards.
All jitawi accounts are subject to KYC age verification before withdrawals are permitted. The platform is strictly 18+ only. Personal data belonging to any individual confirmed to be under 18 is deleted immediately.
You have the right to access, correct, delete, restrict, or port your personal data at any time. jitawi's support team will handle all data rights requests promptly, with substantive responses delivered within 30 days of receipt.
You are in control of whether you receive promotional communications from jitawi. Opt out at any time via your account settings, via the unsubscribe link in any marketing email, or by contacting the 24/7 support team directly.
jitawi retains your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable legal obligations. When data is no longer needed, it is securely and permanently deleted.
Your data is safe with us. Explore the jitawi Casino, check out our cricket betting and slots, or visit the FAQ section if you have any further questions. 18+ only — play responsibly.
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