jitawi Privacy Policy

jitawi ("we", "us", "our") is committed to respecting and protecting the privacy of every individual who visits or registers on the jitawi platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by jitawi.

This policy should be read alongside the jitawi Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your relationship with the jitawi platform. By using jitawi, you acknowledge that you have read and understood this Privacy Policy.

We keep this Privacy Policy under regular review and reserve the right to update it to reflect changes in our data-handling practices, new service features, or changes in applicable law. The effective date shown at the top of this page reflects the date of the most recent revision.

For the purposes of applicable data protection principles, jitawi acts as the data controller in respect of personal data collected from players registered on the jitawi platform. As data controller, jitawi determines the purposes and means of processing personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our designated Data Protection contact using the details set out in Section 16 of this policy.

jitawi collects personal data in the following categories, depending on how you interact with the platform:

jitawi processes personal data for the following purposes:

• Account creation and management: To register your jitawi account, verify your identity and age, and maintain your account profile in a secure and accurate state.
• Service delivery: To enable you to access casino games, sports betting markets, deposit and withdrawal services, and all other features of the jitawi platform.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, and to process withdrawal requests to verified payment methods.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the jitawi Terms & Conditions.
• Regulatory compliance: To fulfil jitawi's obligations under applicable anti-money-laundering (AML) requirements, responsible gaming obligations, and other regulatory frameworks that govern online gaming platforms.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, to implement self-exclusion and deposit limit requests, and to contact players proactively where behavioural data suggests a player may benefit from responsible gaming support.
• Customer support: To investigate and resolve queries, complaints, disputes, and technical issues submitted to the jitawi support team via live chat or email.
• Marketing and promotions: To send you information about jitawi promotions, bonus offers, seasonal events, and platform updates where you have provided your consent to receive such communications. You may withdraw consent at any time — see Section 14 for details.
• Platform improvement: To analyse aggregated and anonymised usage data to understand how players interact with the jitawi platform, identify areas for improvement, and develop new features.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

jitawi processes personal data on one or more of the following lawful bases, depending on the specific purpose for which the data is used:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you under the jitawi Terms & Conditions — including operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including identity verification, age verification, and anti-money-laundering obligations.
• Legitimate interests: Processing is necessary for jitawi's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the basis for processing — in particular for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jitawi does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share personal data with the following categories of third parties solely to the extent necessary to operate the jitawi platform and fulfil our obligations to you:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process deposit and withdrawal transactions initiated by you.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers — to the extent required to authenticate your session and deliver the requested game content.
• Identity verification providers: Third-party KYC service providers used to verify the authenticity of identity documents and confirm player age.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics platforms to support platform performance monitoring and improvement. No personally identifiable information is included in such data.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by jitawi in connection with the operation of the platform, subject to confidentiality obligations.

jitawi uses cookies and similar tracking technologies on the jitawi.club website to enhance user experience, maintain session state, and collect analytical information about how the platform is used. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function correctly. These cookies maintain your logged-in session, preserve your language preferences, and ensure that security measures such as CSRF protection operate correctly. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data on page views, session duration, navigation paths, and feature usage. This data is used in aggregate to improve platform design and content.
• Functionality Cookies: Used to remember your preferences within the platform, such as your preferred game view, deposit method, or notification settings.
• Marketing Cookies: Used only where you have provided explicit consent, to track interactions with jitawi promotional content and to measure the effectiveness of marketing campaigns.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the jitawi platform. For further information on the specific cookies used and their individual retention periods, please contact the jitawi support team.

jitawi retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your active jitawi account plus a period thereafter as required by applicable record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history and bet records, are retained for a minimum period as required by applicable anti-money-laundering and financial compliance requirements.
• KYC and identity verification documents: Retained for the period required by applicable regulatory frameworks governing identity verification for online gaming platforms.
• Customer support communications: Live chat transcripts and email correspondence are retained for a reasonable period to support the resolution of any follow-up queries or disputes, after which they are deleted or anonymised.
• Closed account data: Following permanent account closure, jitawi retains a limited subset of data as required by legal obligations, after which all remaining personal data is securely deleted or permanently anonymised.

jitawi implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the jitawi servers is encrypted using industry-standard SSL/TLS protocols. The jitawi.club domain operates exclusively over HTTPS.
• Access controls: Access to personal data within jitawi's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. jitawi staff cannot view your password in plaintext, and you will never be asked to provide your password via email or live chat.
• Two-factor authentication: jitawi supports SMS-based two-factor authentication (2FA) for all registered accounts. Players are strongly encouraged to enable 2FA to provide an additional layer of security against unauthorised account access.
• Regular security reviews: jitawi conducts periodic reviews of its security infrastructure, access logs, and data-handling procedures to identify and address potential vulnerabilities.

While jitawi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely free from risk. In the unlikely event of a data breach that poses a risk to your rights or freedoms, jitawi will notify affected players promptly and take all necessary remediation steps.

The jitawi platform serves players primarily located in Bangladesh. Some of the third-party service providers we use — including certain game providers and technical infrastructure partners — may process data on servers located outside Bangladesh. Where personal data is transferred outside of Bangladesh, jitawi takes steps to ensure that appropriate safeguards are in place to protect the data, including contractual data protection clauses with the relevant service providers.

jitawi does not transfer personal data to countries or territories where adequate protections for personal data are not in place without first implementing the appropriate contractual safeguards described above. If you have questions about the specific safeguards applicable to any particular international transfer, please contact us using the details in Section 16.

As a jitawi account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jitawi support using the details in Section 16. We will respond to all data rights requests within a reasonable period and in any event within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data jitawi holds about you and to receive information about how that data is being processed. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: You have the right to request that jitawi corrects any inaccurate personal data we hold about you, or completes any incomplete data.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to jitawi's legal obligation to retain certain records as described in Section 8.
• Right to Restrict Processing: You have the right to request that jitawi restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to Data Portability: Where jitawi processes your personal data by automated means on the basis of your consent or a contractual obligation, you have the right to receive that data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to jitawi's processing of your personal data where that processing is based on legitimate interests. jitawi will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

The jitawi platform is strictly intended for adults aged 18 years and above. jitawi does not knowingly collect personal data from individuals under the age of 18. If jitawi becomes aware that personal data has been collected from a person under the age of 18, all such data will be deleted immediately and the account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered on the jitawi platform, please contact our support team immediately at [email protected]. We will investigate and act promptly to address the situation.

The jitawi platform may contain references to third-party content providers such as licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). When you launch a game from a third-party provider, that session is governed in part by the data practices of the relevant provider. jitawi is not responsible for the privacy practices of third-party game providers and encourages you to review their privacy policies independently where applicable.

jitawi does not include links to external third-party websites on the jitawi.club domain. All navigation within the jitawi platform remains within the jitawi.club domain at all times.

Where you have provided your consent during registration or at a later point through your account notification settings, jitawi may contact you with information about promotions, bonuses, seasonal offers (including Bangladesh Premier League specials, Eid promotions, and Pohela Boishakh events), and platform updates via email or SMS.

You may opt out of marketing communications at any time by:

• Updating your notification preferences in the jitawi account settings dashboard.
• Clicking the unsubscribe link included in any marketing email sent by jitawi.
• Contacting the jitawi support team via live chat or at [email protected] and requesting removal from marketing lists.

Please allow up to 5 business days for an opt-out request to take full effect across all communication channels. Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory responsible gaming notifications, which are sent as part of the core service.

jitawi reserves the right to update this Privacy Policy at any time to reflect changes in our data-handling practices, the introduction of new platform features, or changes in applicable law. Where an update is material — meaning it substantively affects how we use or share your personal data — jitawi will provide advance notice via in-platform notification or email to your registered address before the change takes effect.

Minor updates such as typographical corrections, clarifications of existing practice, or updated contact details may take effect immediately without prior notice. The effective date displayed at the top of this document will be updated to reflect the date of the most recent change. Your continued use of the jitawi platform after an updated Privacy Policy takes effect constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitawi handles your personal data, please contact the jitawi support team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the in-platform live chat widget
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

jitawi aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 14 calendar days. Complex data rights requests — such as Subject Access Requests — may require up to 30 calendar days to fulfil in full, particularly where a large volume of records is involved.